SudokuXYZ Support

For Android and iOS

Last Updated: August 23, 2026

Need help with SudokuXYZ? Email btmaapps@gmail.com. Please allow several business days for a response; timing varies with request volume and with any Apple, Google, or payment-provider investigation.

Please do not email passwords, payment-card details, private keys, authentication codes, or complete purchase/transaction identifiers. We will never ask for your Apple Account or Google Account password.

1. What to Include

To help us reproduce the issue, include:

Platform: Android or iOS
SudokuXYZ version and build number, if visible
Device model and operating-system version
The game mode and difficulty involved
Exact steps that led to the issue
What you expected and what happened instead
A screenshot with personal, account, purchase, notification-token, and payment information removed

2. Basic Troubleshooting

Confirm that you are using the latest available SudokuXYZ version for your platform.
Close and reopen the app.
Check your internet connection for ads, consent forms, subscriptions, restore, notifications, or other network features.
Restart your device if the problem continues.
Do not clear app storage or uninstall until you understand that local progress may be removed.

3. Local Progress and Data

Most gameplay progress and preferences are stored locally on your device. SudokuXYZ does not require a shared btmaapps account and does not provide a general cross-device cloud-save guarantee.

Android: clearing app storage or uninstalling can remove local progress. The encrypted gameplay database is not intended to be restored through Android backup or device transfer.
iOS: uninstalling removes the app container from that device. Apple backup or device-migration behavior depends on Apple settings and the distributed app build.

Deleting local data does not cancel a subscription and does not automatically delete records already processed by Apple, Google, Adapty, or another provider.

4. Ads, Consent, and Privacy Options

Ad and privacy controls vary by platform, region, and consent status.

Open SudokuXYZ Settings and use the available privacy or consent-options action where shown.
On Android, review Google advertising and notification settings on your device.
On iOS, review Tracking and Notifications permissions in iOS Settings.
If a consent form or ad fails to load, check the network and try again later.

See the Privacy Policy for platform-specific data handling.

5. Subscription Product or Price Does Not Load

Confirm that you are online.
Confirm that you are signed in to the correct Google Play or Apple App Store account.
Check whether purchases are restricted by parental controls, device policy, region, store availability, or payment settings.
Close and reopen the paywall, then try again.

The price and billing period shown by Google Play or the Apple App Store are authoritative for the purchase.

6. Restore Purchases

Use the Restore Purchases action in SudokuXYZ Settings or on the purchase screen where available.

Use the same platform and store account used for the original purchase.
Confirm that the subscription or purchase is active or restorable.
Keep the app online until the restore result appears.

Google Play and Apple App Store purchases are not guaranteed to transfer between Android and iOS because SudokuXYZ does not currently require a shared btmaapps account.

7. Cancel a Subscription

Uninstalling the app does not cancel a subscription.

Google Play: manage subscriptions at https://play.google.com/store/account/subscriptions.
Apple App Store: follow Apple's subscription-management instructions at https://support.apple.com/118428.

8. Request a Refund

Refunds are decided by the store that processed the purchase.

Google Play: see Google Play refund guidance.
Apple App Store: use https://reportaproblem.apple.com/.

9. Notifications

Check that notifications are enabled for SudokuXYZ in Android or iOS system settings.
Battery, Focus, Do Not Disturb, network, and device-management settings can affect notification display.
Notification availability can vary by app version and release configuration.

Never send a push or messaging registration token in a support email or screenshot.

10. Privacy and Data Requests

For privacy questions or requests, email btmaapps@gmail.com with the subject “SudokuXYZ Privacy Request.” Explain the platform and the category of data involved.

Because most game data is local and no btmaapps account is required, we may not be able to identify device-local data from your email address. We can help distinguish local app data from data controlled by Apple, Google, Adapty, or another provider.

11. Store and Legal Links

The iOS App Store listing link will be added after the iOS listing is publicly available. This support page remains the support URL for the iOS review and release process.

12. Contact

Email: btmaapps@gmail.com